# Qtap Help Center

## Docs

- [Customer app settings and profile](https://docs.qtap.qa/customer-app/settings-profile.md): Where your members edit their profile, switch the app to Arabic, manage push notifications, and see which loyalty programs they've joined.
- [Location Comparison](https://docs.qtap.qa/merchants/analytics/location-comparison.md): Comparing loyalty program performance across your different locations
- [Analytics Overview](https://docs.qtap.qa/merchants/analytics/overview.md): What data is available in the Analytics section and how to use the time period selector and export tools.
- [Points Activity Report](https://docs.qtap.qa/merchants/analytics/points-activity.md): Read every points transaction in your program, filtered by branch and time period.
- [Detailed Reports](https://docs.qtap.qa/merchants/analytics/reports-hub.md): The Detailed Reports hub and the four reports it opens: points activity, revenue impact, staff performance, and location comparison.
- [Revenue Impact](https://docs.qtap.qa/merchants/analytics/revenue-impact.md): Read estimated revenue against your loyalty activity, and see the two move together over time.
- [Staff Performance Report](https://docs.qtap.qa/merchants/analytics/staff-performance.md): See which team members issue the most stamps and points, process the most rewards, and serve the most members.
- [Your Wrapped](https://docs.qtap.qa/merchants/analytics/wrapped.md): A weekly, monthly, and yearly recap of your loyalty program that you can share.
- [Downgrading your plan](https://docs.qtap.qa/merchants/billing/downgrade.md): Move to a lower Qtap plan. Qtap checks your usage first and schedules the change for your renewal date.
- [Invoices and payment method](https://docs.qtap.qa/merchants/billing/invoices-payment.md): Find your Qtap invoices, download or print them, and update the card you pay with.
- [Qtap plans compared: Starter, Growth, Elite, Franchise](https://docs.qtap.qa/merchants/billing/plans.md): What each Qtap plan includes, how the limits differ, and how to pick the one that fits your business.
- [Your free trial](https://docs.qtap.qa/merchants/billing/trial.md): How the 14-day Qtap trial works, how to earn extra days, and what happens when it ends.
- [Upgrading your plan](https://docs.qtap.qa/merchants/billing/upgrade.md): Move to a higher Qtap plan, pick monthly or annual billing, and see exactly what you're charged.
- [Understanding your usage meters](https://docs.qtap.qa/merchants/billing/usage-meters.md): Read the meters on Settings > Billing to see how much of each plan limit you have used and what to do when one fills up.
- [Campaign Analytics](https://docs.qtap.qa/merchants/campaigns/analytics.md): Tracking the performance of your automated campaigns
- [Birthday Campaigns](https://docs.qtap.qa/merchants/campaigns/birthday.md): How to set up a campaign that automatically sends a birthday reward to members.
- [Milestone Campaigns](https://docs.qtap.qa/merchants/campaigns/milestone.md): Automatically reward members when they reach a total stamp goal.
- [Campaigns Overview](https://docs.qtap.qa/merchants/campaigns/overview.md): How campaigns work in Qtap and what types are available.
- [Push Notifications](https://docs.qtap.qa/merchants/campaigns/push-notifications.md): Send a one-off message to your members — a quick update, a flash offer, or anything you want them to see today.
- [Campaign Rewards](https://docs.qtap.qa/merchants/campaigns/rewards.md): The five reward types you can attach to a campaign, and how reward codes are issued.
- [Campaign stats](https://docs.qtap.qa/merchants/campaigns/stats.md): See how a single campaign performed: who it reached, and how many opened it and redeemed the reward.
- [Campaign timing and repeat sends](https://docs.qtap.qa/merchants/campaigns/timing.md): When Qtap runs your campaigns, and why each member only hears a campaign once.
- [Win-Back Campaigns](https://docs.qtap.qa/merchants/campaigns/winback.md): How to automatically re-engage members who haven't visited in a while.
- [Creating a Campaign: The 7-Step Wizard](https://docs.qtap.qa/merchants/campaigns/wizard.md): Build an automated campaign from type to activation with the New Campaign wizard.
- [Dashboard Overview](https://docs.qtap.qa/merchants/dashboard-overview.md): What the Qtap main dashboard shows and how to use it.
- [Your First Loyalty Program](https://docs.qtap.qa/merchants/first-loyalty-program.md): How to set up a stamp card or points program for your customers in Qtap.
- [The Getting Started checklist](https://docs.qtap.qa/merchants/getting-started/checklist.md): Finish your setup tasks from the dashboard and add bonus days to your free trial.
- [Exporting and deleting members](https://docs.qtap.qa/merchants/members/export-delete.md): Download your member list as a spreadsheet, or remove members from your loyalty program.
- [How members join your program](https://docs.qtap.qa/merchants/members/how-members-join.md): Members are added when a customer scans your QR code or taps your NFC tag with the Qtap app. You never add them by hand.
- [Members](https://docs.qtap.qa/merchants/members/overview.md): How to view, search, and manage the customers enrolled in your loyalty program.
- [Member Profiles](https://docs.qtap.qa/merchants/members/profiles.md): How to view and update individual member information, activity history, and internal notes.
- [Member Redemptions](https://docs.qtap.qa/merchants/members/redemptions.md): Process reward redemptions at the counter using a member's code or by looking them up by name.
- [NFC Tags](https://docs.qtap.qa/merchants/nfc-tags.md): How to register, configure, and manage NFC tags for contactless loyalty interactions in your locations.
- [How an NFC tap awards a stamp or points](https://docs.qtap.qa/merchants/nfc-tags/tap-and-earn.md): What happens when a customer taps an NFC tag: the stamp, points, or check-in it records, and how a tap differs from a QR scan.
- [What is an NFC tag versus a QR code?](https://docs.qtap.qa/merchants/nfc-tags/what-is-nfc.md): How tapping an NFC tag differs from scanning a QR code, and when to use each one in your store.
- [Push notifications vs campaigns](https://docs.qtap.qa/merchants/notifications/push-vs-campaign.md): When to send a one-off push and when to set up an automated campaign, plus the repeat-send rule that separates them.
- [Send a notification to specific members](https://docs.qtap.qa/merchants/notifications/targeted.md): Pick the exact members you want to reach and send them a push notification, without choosing a segment.
- [Onboarding Wizard Walkthrough](https://docs.qtap.qa/merchants/onboarding-wizard.md): What the eight-step setup wizard does when you first log into your Qtap account.
- [Adjusting and deducting points](https://docs.qtap.qa/merchants/points/adjusting.md): Add or remove points from a member by hand when something needs fixing, and understand who is allowed to do it.
- [Creating a Points Program](https://docs.qtap.qa/merchants/points/creating.md): How to set up a new points program in the Qtap dashboard.
- [Setting Your Points Earn Rate](https://docs.qtap.qa/merchants/points/earn-rate.md): Choose how many points members earn per purchase, and cap what a single visit can earn.
- [Points Operations](https://docs.qtap.qa/merchants/points/operations.md): Award points to members for purchases, adjust a balance when something needs fixing, and check the recent activity log.
- [Points Programs Overview](https://docs.qtap.qa/merchants/points/overview.md): How points programs work in Qtap and what settings are available.
- [Adding Redeemable Rewards to a Points Program](https://docs.qtap.qa/merchants/points/rewards.md): Set the rewards customers can spend their points on, and the points each one costs.
- [QR Code Actions](https://docs.qtap.qa/merchants/qr-codes/actions.md): Choose what a scan does: add a stamp, award points, or record a check-in.
- [Batch QR Code Generation](https://docs.qtap.qa/merchants/qr-codes/batch.md): Generate up to 1,000 unique QR codes at once for events, print materials, or multi-location deployments.
- [Showing a QR code and how customers scan it](https://docs.qtap.qa/merchants/qr-codes/customer-scan-flow.md): Display a QR code for customers, and understand what a scan gives them with the Qtap app versus a phone camera.
- [Generating QR Codes](https://docs.qtap.qa/merchants/qr-codes/generating.md): How to create a new QR code that stamps a card, awards points, or redeems a reward.
- [QR Codes Overview](https://docs.qtap.qa/merchants/qr-codes/overview.md): How QR codes work in Qtap, what types exist, and how to manage them.
- [QR code details and scans](https://docs.qtap.qa/merchants/qr-codes/qr-code-detail.md): Open a single QR code to see its scan count, a 7-day activity chart, recent scans, and to rename, download, or delete it.
- [Troubleshooting QR codes that won't scan](https://docs.qtap.qa/merchants/qr-codes/troubleshooting.md): What to check when a customer says a QR code didn't work, and how to get it scanning again.
- [Redemptions dashboard](https://docs.qtap.qa/merchants/redemptions.md): Process reward redemptions at the counter. Enter a 6-character code or look up the customer directly.
- [Redeeming points rewards](https://docs.qtap.qa/merchants/redemptions/points-rewards.md): Look up a customer, see the rewards their points cover, and redeem one at the counter. No code needed.
- [Billing](https://docs.qtap.qa/merchants/settings/billing.md): How to view your current plan, track usage, upgrade or downgrade, purchase add-ons, and manage invoices.
- [Locations](https://docs.qtap.qa/merchants/settings/locations.md): Add and manage the physical branches of your business so Qtap can track where stamps and points are issued.
- [Merchant Page](https://docs.qtap.qa/merchants/settings/merchant-page.md): How to update your business profile, logo, business hours, social links, and location details in the Qtap dashboard.
- [Notifications](https://docs.qtap.qa/merchants/settings/notifications.md): Choose which events trigger email and push notifications for your loyalty program.
- [Security](https://docs.qtap.qa/merchants/settings/security.md): Change your password, set up two-factor authentication, and manage active sessions.
- [The staff activity log](https://docs.qtap.qa/merchants/staff/activity-logs.md): See every stamp, point, redemption, and member join your team records, then export it as a CSV.
- [Inviting a Team Member](https://docs.qtap.qa/merchants/staff/inviting.md): Send a staff invitation and walk a new teammate through accepting it.
- [Location-based staff access](https://docs.qtap.qa/merchants/staff/location-access.md): Tie staff to the branches they work at, and see what changes for them when they issue stamps or points.
- [Staff Overview](https://docs.qtap.qa/merchants/staff/overview.md): How to give your employees access to Qtap and what each role can do.
- [Roles and Permissions](https://docs.qtap.qa/merchants/staff/roles-permissions.md): What the owner, manager, and staff roles can access, and how to set custom permissions for individual staff members.
- [Cashier vs Manager: Recommended Staff Setup](https://docs.qtap.qa/merchants/staff/setup-recipes.md): Two ready-made staff setups: a Cashier for the counter and a Manager who runs the day.
- [Stamp Card Advanced Settings](https://docs.qtap.qa/merchants/stamp-cards/advanced-settings.md): Set stamping delays, daily caps, and multi-stamp rules to keep your stamp card fair.
- [Welcome and Birthday Bonus Stamps](https://docs.qtap.qa/merchants/stamp-cards/bonus-stamps.md): Give new customers a head start and plan a birthday reward on your stamp cards.
- [Creating a Stamp Card](https://docs.qtap.qa/merchants/stamp-cards/creating.md): A walkthrough of every field in the stamp card setup wizard.
- [Designing Your Stamp Card](https://docs.qtap.qa/merchants/stamp-cards/designing.md): A reference for every field in the stamp card Card Design step and Advanced Settings.
- [Issuing Stamps Manually](https://docs.qtap.qa/merchants/stamp-cards/manual-stamps.md): Award stamps to a member at the counter when they don't have their app or QR code ready.
- [Stamp Cards Overview](https://docs.qtap.qa/merchants/stamp-cards/overview.md): How stamp cards work in Qtap and what you can configure.
- [Stamp Card Rewards](https://docs.qtap.qa/merchants/stamp-cards/rewards.md): How the three reward types work and how to configure each one.
- [Welcome to Qtap](https://docs.qtap.qa/merchants/welcome.md): Get your loyalty program running in the Qtap merchant dashboard.
- [What is Qtap](https://docs.qtap.qa/merchants/what-is-qtap.md): Qtap manages loyalty programs for Qatar merchants, running stamp cards and points programs from a web dashboard.
- [Frequently asked questions](https://docs.qtap.qa/support/faq.md): Short answers to the questions new Qtap merchants ask most often.