> ## Documentation Index > Fetch the complete documentation index at: https://docs.qtap.qa/llms.txt > Use this file to discover all available pages before exploring further. # Members who joined without the app > What the No app yet flag means, why these members cannot see the rewards they have earned, and what to say at the counter. Some of your members joined straight from a poster. They pointed a phone camera at your QR code, typed their number on the join page, and walked away with a stamp on a card they have never opened. Qtap flags them for you, because the moment they come back for a free coffee, your staff need to know why nothing shows on their phone. ## How they joined The join page carries your business name and the card they are joining. Full name and birthday are optional; the phone number is the only thing Qtap needs. The Qtap join page on a phone, showing the card preview, a note about downloading the app, and the name, phone, and birthday fields That first scan counts. The stamp lands on the card, or the points do, and the screen tells them so. What Qtap does not do is send a code to prove the number belongs to them, so the account is real but unproven. That is what the flag tracks. ## Where you see the flag On the Members page, these members carry a small **No app yet** badge under their name. Members list rows showing the No app yet badge under a member name Pick one of them on Stamp Operations or Points Operations and an amber note appears above the card. It is there for information only. Issuing stamps and awarding points work exactly as they do for anyone else. A member card on Stamp Operations with an amber note reading No Qtap app yet ## Their rewards are waiting out of sight A sign-up reward, an interim reward, a finished card, a campaign reward: every one of them is written to the member's account the same way it would be for an app member. None of them appear on that web page. They sit banked until the app tells the member what is waiting. So you can be looking at a free pastry this member has earned while they have no idea it exists. ## Redeeming for a member who has no app The reward is real and you can hand it over today. Open **Redemptions** and find them under **Look Up Customer** by name, phone, or Qtap ID, rather than waiting for a code they cannot produce. Their voucher reads **Ready**, and **Confirm Redemption** behaves the same as for any other member. The Redemptions page showing an Ask them to install Qtap note above a Ready voucher with a Confirm Redemption button ## Earning again before they install The scan that enrolled them is the only one they can do for themselves. Scan your poster a second time and the page welcomes them back without adding anything, which stops one member stamping their own card all afternoon. Give them the stamp or the points yourself from Stamp Operations or Points Operations, where they turn up in the member search by phone number or Qtap ID. ## What to tell them Ask them to download the free Qtap app and sign in with **the same phone number** they gave when they joined. Everything they have earned with you is waiting on that number. A different number starts a second account with nothing in it, which is the one mistake worth heading off at the counter. The badge and the counter notes clear themselves once the member installs the app and confirms that number. There is nothing for you to switch off. The routes into your program and why there is no Add Member button. Look up a member, check a code, and confirm a reward. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.