> ## Documentation Index > Fetch the complete documentation index at: https://docs.qtap.qa/llms.txt > Use this file to discover all available pages before exploring further. # Public offers > Claimable vouchers that customers pick up from your merchant page and bring to the counter. A public offer is a voucher sitting on your merchant page, waiting. A customer taps Claim, the voucher lands on their phone with a code, and they bring it to your counter. Campaigns work the other way round: you choose an audience and push a reward out to them. An offer waits to be picked up. ## Where your offers live Open **Campaigns** in the sidebar, then **Public offers**. The list shows every offer you have made, grouped by All, Active, Drafts and Ended. The Public offers page listing four active offers Each row carries the card colour, the claim and redemption counts, and the end date. **Pause** takes an offer off your page without deleting it, and the three-dot menu holds Edit and Delete. ## Building an offer **New offer** opens a three-step form: Offer, Appearance, Review. ### Step 1: the deal The **Voucher title** is the headline customers read on the voucher. It fills in from the reward type you pick, and stays that way until you type over it. Write it in whatever language your customers read. The reward type picker with seven options Bonus points and bonus stamps land on the customer's balance the moment you redeem the voucher. A discount, a buy-one-get-one or a free item is something your staff hand over at the till, so Qtap records the redemption and leaves the rest to you. ### Step 2: how it looks and who gets it Pick any **card colour**. Qtap works out the text, badge and accent colours from how light or dark yours is, so the voucher stays readable whatever you choose. The card colour control with a custom hex value You can put your own photo behind the voucher. Upload a landscape 16:9 image of at least 1200x675 pixels as a JPG, PNG or WebP up to 10MB, and Qtap centre-crops it and tints it with your card colour. **Use my page cover** borrows the cover already on your merchant page. The cover image upload buttons The preview on the right is the real voucher, redrawn as you type. A voucher preview showing an uploaded cafe photo as the background **Badge label** rewrites the small tag in the corner, and the **claim sheet** takes up to three of your own terms, such as dine-in only or one per table. Both accept any language. Then choose who can pick the offer up. The two audience options An offer set to everyone appears on your public merchant page. A members-only offer shows up in the app for customers who already joined you. The same step sets the rules. **Voucher valid for** starts a clock the moment a customer claims, at one hour, two hours, one day, or until the offer ends. **Total claims available** caps the whole offer. **How often can each customer claim** sets the repeat rhythm. The claim frequency dropdown showing five options Repeats unlock only after a customer uses a voucher. One they are still holding blocks a new claim until it expires, so nobody stockpiles. **Feature on app Home** puts an offer in the app's home banner. That one is part of the Franchise package, so email [support@qtap.qa](mailto:support@qtap.qa) if you want it. **Announce this offer** sends a single push when the offer goes live, on any plan. ### Step 3: review and publish The review step listing every setting, with Save draft and Publish offer ## What a claim does Claiming mints a voucher with an eight-digit code and adds that customer to your program if they were not already in it. The voucher expires at whichever comes first, your end date or the claim window, and Qtap sweeps expired ones every hour so your counts stay honest. Your staff redeem the code the same way they redeem any reward, by typing it in or scanning it on the [Redemptions page](/merchants/redemptions). Once a customer has claimed, the deal is locked. The reward, its value and the title stop being editable, the end date only moves later, and the claim limit cannot drop below the number already claimed. Colours, cover, badge and audience stay open. To run a different deal, end this offer and make a new one. ## Who can set offers up Owners and managers. Staff have no campaigns access by default, so they never see the offers page, though they can still redeem the vouchers customers bring in. See [Roles and permissions](/merchants/staff/roles-permissions) to change that. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.