> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qtap.qa/llms.txt
> Use this file to discover all available pages before exploring further.
# Redeeming by scanning the member's QR
> The fastest way to hand over a reward: the member shows their Qtap QR, you scan it, and everything they can claim is on screen.
A member walks up and says they have a free coffee waiting. You tap **Scan**, point the camera at the QR on their phone, and their card and every ready reward appear. No name to spell, no code to read out.
## What the member shows you
Every Qtap member has one QR that identifies them. They can pull it up in three places, and all three work the same way at your counter:
* The Qtap app, on the QR screen they open from their profile
* The card they have open in the app
* Their Apple or Google Wallet pass
The **Scan** button also reads a reward code straight off the member's screen, so a member who only has a voucher open still gets served in one tap.
## What you scan with
Either of these works, and staff can switch between them shift to shift:
* **A tablet or phone.** Open `dashboard.qtap.qa` in the browser, go to Redemptions, and tap **Scan**. The device camera does the rest. This is the setup most counters end up using.
* **A QR scanner wired to the till computer.** Qtap can supply one; ask your Qtap contact. A wired scanner types the code it reads into whichever box has your cursor, so click the code box first, and the page looks the code up as soon as the scanner finishes.
The first code the camera reads closes the scanner, so there is nothing to press to finish. If the camera cannot start, the dialog says so and points you at the code box and Look Up Customer, which always work.
## Stamp cards
The scanner closes itself and Qtap moves you to **Look Up Customer** with the member already found.
Their card appears with live progress, and every reward they can claim is listed underneath with its code.
Check the reward and the member name in the dialog, then confirm. Qtap marks that voucher redeemed. It does not touch their stamp count, so a member sitting on three ready rewards keeps all three until they claim them.
## Points programs
The scan is the same. What comes back is the member's balance and every reward that balance already covers, each with the points it costs.
Tap **Redeem** on the one they want. The confirmation shows what it costs and what they are left with, so you can read the new balance back to them before anything is spent.
## When a scan does not land
Hold the phone still and fill the box with the QR. A screen at low brightness or behind a cracked protector takes longer to read. If it will not catch, type the 8 digit code in the code box instead.
You scanned something that is neither a member QR nor a reward code. The printed QR codes on your own counter are for members to earn with, not for this page.
Qtap read the code, but the reward behind it is gone: claimed already, or past its expiry date. Look the member up by name and check what is still ready under their card.
Allow camera access for `dashboard.qtap.qa` in your browser, then reopen the scanner. A wired scanner or the code box gets the member served in the meantime.
## Who can do this
Owners, managers, and staff can all redeem. Redeeming is on by default for every role, so a new team member can serve a reward on their first shift without a permissions change.
Two related pages: [Redemptions dashboard](/merchants/redemptions) covers the code and member lookup routes in full, and [Redeeming points rewards](/merchants/redemptions/points-rewards) goes deeper on the points side.
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