> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qtap.qa/llms.txt
> Use this file to discover all available pages before exploring further.

# Stamp Card Rewards

> How the three reward types work and how to configure each one.

Stamp card rewards are issued automatically by Qtap based on conditions you set. There are three reward types: Main, Sign Up, and Interim. You add rewards during the card setup wizard on the Rewards step, or from the edit page of an existing card.

<Frame caption="The Rewards step of a stamp card, showing each reward with its type and the Add reward button.">
  <img src="https://mintcdn.com/qtap/o7z43CMWpfrEPaF_/images/merchants/stamp-cards/rewards-step.png?fit=max&auto=format&n=o7z43CMWpfrEPaF_&q=85&s=06408f3d312dfe4a0913cf5a9925c404" alt="Rewards step of the stamp card editor with one Main reward listed and the Add reward button" width="1440" height="900" data-path="images/merchants/stamp-cards/rewards-step.png" />
</Frame>

## Reward Types

**Main** is the primary reward. It issues automatically when a member reaches the stamp goal. Every stamp card must have exactly one Main reward before it can be published. The trigger value for a Main reward is always equal to the stamp goal.

**Sign Up** issues automatically when a customer joins the card for the first time. Use this for a welcome offer — for example, "10% off your next visit." A card can have one Sign Up reward.

**Interim** issues at a specific stamp milestone before the stamp goal. For example, on a 10-stamp card, you could add an Interim reward at stamp 5 for a free upgrade. A card can have multiple Interim rewards, each at a different stamp number.

<Frame caption="An Interim reward asks for the stamp number that triggers it. Main and Sign Up rewards do not.">
  <img src="https://mintcdn.com/qtap/o7z43CMWpfrEPaF_/images/merchants/stamp-cards/rewards-interim.png?fit=max&auto=format&n=o7z43CMWpfrEPaF_&q=85&s=0c4c25591acd38ef7a99c02c744aabc3" alt="Reward editor with the Interim type selected, showing the Stamps required field" width="532" height="801" data-path="images/merchants/stamp-cards/rewards-interim.png" />
</Frame>

## Adding a Reward

Click **Add Reward** on the Rewards step to open the reward editor. Fill in:

* **Reward Type** — Main, Sign Up, or Interim
* **Reward Name** — the name of the reward the member sees (e.g., "Free Coffee")
* **Trigger Value** — for Interim rewards, the stamp number that triggers it; for Main rewards, auto-set to the stamp goal
* **Expiry** — toggle on and enter a number of days to set an expiry period after the reward is issued
* **Reward Image** — optional PNG or JPEG up to 2MB, shown with the reward in the app
* **Staff Note** — optional internal note shown to staff at the point of redemption

Click **Save Reward** to add it to the card.

<Frame caption="The reward editor. Choose a type, name the reward, and set an optional image, staff note, and expiry.">
  <img src="https://mintcdn.com/qtap/o7z43CMWpfrEPaF_/images/merchants/stamp-cards/rewards-add-dialog.png?fit=max&auto=format&n=o7z43CMWpfrEPaF_&q=85&s=bacc71da78350a5ee87c2ebc60f830d3" alt="Add a reward dialog with the Main type selected and a reward named Free coffee" width="532" height="727" data-path="images/merchants/stamp-cards/rewards-add-dialog.png" />
</Frame>

## Reward Expiry

If you enable expiry, the clock starts when the reward is issued, not when the member earns their last stamp. A member who earns a reward and doesn't redeem it within the expiry window loses the reward.

<Warning>
  Expired rewards cannot be restored from the dashboard. If a member's reward expires and you want to re-issue it, you must manually add stamps or contact support.
</Warning>

If you leave expiry off, the reward stays valid indefinitely until the member redeems it.

## Editing Rewards on an Existing Card

Go to **Cards**, click the three-dot menu on the card, and select **Edit**. Navigate to the Rewards step to add, edit, or remove rewards.

<Frame caption="Open a card's three-dot menu on the Cards page and choose Edit to change its rewards.">
  <img src="https://mintcdn.com/qtap/o7z43CMWpfrEPaF_/images/merchants/stamp-cards/rewards-edit-card-menu.png?fit=max&auto=format&n=o7z43CMWpfrEPaF_&q=85&s=3379251c3baac44bcda896f92c6427c3" alt="Cards page with a card's menu open showing the Edit option" width="1440" height="900" data-path="images/merchants/stamp-cards/rewards-edit-card-menu.png" />
</Frame>

<Note>
  Removing a reward from a card does not affect rewards already issued to members. If a member already received the reward, it stays in their wallet until they redeem or it expires.
</Note>

## How Redemption Works

When a member has a reward available, they show it to staff in the app. Staff scan the QR code or confirm the redemption on the **Stamp Operations** screen. Once confirmed, the reward is marked as used and removed from the member's wallet.

<CardGroup cols={2}>
  <Card title="Creating a Stamp Card" icon="plus" href="/merchants/stamp-cards/creating">
    Full walkthrough of the card setup wizard including the Rewards step
  </Card>

  <Card title="Member Redemptions" icon="check-circle" href="/merchants/members/redemptions">
    How to view and manage redemptions for your members
  </Card>

  <Card title="QR Codes Overview" icon="qr-code" href="/merchants/qr-codes/overview">
    How staff use QR codes to stamp cards and process redemptions
  </Card>
</CardGroup>
