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When a customer taps their phone on one of your NFC tags, Qtap reads the tag’s serial number and runs the action you set for it. That tap adds a stamp, awards points, or records a check-in, then logs the visit against the customer’s account.
NFC Tags page with the Action and Taps columns called out

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A tap always belongs to a customer

A customer taps with the Qtap app open, so every tap credits a real account. If the app can’t identify the customer, the tap doesn’t register. The first time someone taps one of your tags, Qtap adds them to your members and then runs the action, so you never have to sign them up by hand.

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What each action does

You choose one action per tag when you register it (see NFC Tags). A tap runs that action:
1
Add Stamp
2
Adds one stamp to the stamp card linked to the tag. The card’s wait time between stamps and its daily cap still apply, so a customer can’t tap twice in a row to collect extra. If the tag has no stamp card linked, the tap fails and tells the customer to ask staff.
3
Award Points
4
Adds the points value set on the tag to the customer’s balance.
5
Check-In
6
Records the visit without adding a stamp or points. Use it when you only want to track who came in.
You set the action when you register a tag, and you can change it later from the tag’s detail page.
NFC tag action dropdown showing Add Stamp, Award Points, and Check-In

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Where to see tap activity

Open NFC Tags, then choose View Details on any tag. The detail page shows four cards at the top with the Total Taps, the action, the assigned location, and the tag’s status, followed by a Details panel with the serial number, purchase date, and last tap.
NFC tag detail page showing Total Taps, Action, location, status, and details
The Total Taps number is the figure to watch for how often a tag gets used. It also shows next to each tag on the main list, and the summary cards there add up taps across every tag.

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How a tap differs from a QR scan

A tap and a scan both add stamps or points. Two differences are worth knowing before you decide which to use:
Points multipliers don’t apply to taps. If you run a double-points or bonus-points campaign, that bonus lands on QR scans only. An NFC tap always awards the flat points value set on the tag.A tap doesn’t send the reward push. When a customer finishes a stamp card, a QR scan sends them a “reward earned” notification. From a tap, the stamp and the reward still land, but that push message doesn’t go out.
If you want a points bonus or the reward message to reach customers, send them to a QR code for those visits, or have your staff mention the reward at the counter.
Flow from a customer tap to the stamp, points, or check-in it records

NFC Tags

Register and manage the tags that run these actions

QR Code Actions

Compare how a QR scan handles the same actions

Stamp Cards

Set up the cards an Add Stamp tap links to