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The Members page does two housekeeping jobs beyond viewing and searching: it hands you a spreadsheet of your members, and it removes members you no longer want on your program. Both start from Members in the left sidebar. For the list, search, and sort controls, see the Members overview.

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Export your members to a spreadsheet

Click Export CSV at the top right of the Members page. Qtap builds a .csv file of every member in your organization, across all pages, and downloads it to your computer as members- plus today’s date.
Members page with the Export CSV button highlighted

The Export CSV button downloads your whole member list. Member names and contact details are covered here for privacy.

The file opens in Excel, Numbers, or Google Sheets. Each member is one row, with these columns: The two points columns answer different questions, so read them together. A regular who redeems often can sit near zero on the balance column while the lifetime column runs into the thousands. Only owners and managers can export. A team member on the Staff role does not see the Export button.

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Export only some members

To save a smaller list, tick the checkbox on each member’s row. A toolbar appears with Export Selected, which downloads only the rows you picked as selected-members- plus today’s date.
Two members selected, with the Export Selected and Delete buttons highlighted in the bulk toolbar

Select a few members to export or act on just those rows.

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Delete members

Deleting takes a member off your program. You can remove one member or several at once:
  • One member: open the three-dot menu at the end of their row and choose Delete Member.
  • Several members: tick their checkboxes, then click Delete in the toolbar that appears.
Either way, Qtap asks you to confirm first.
Permanently Remove Members dialog with a Cancel button and a red Permanently Delete button

The confirmation step before any member is removed.

The confirmation spells out what goes: every stamp, point, redemption, and activity record that member built up with your business. Click Permanently Delete to finish, or Cancel to back out. While the delete runs, the button reads “Deleting…”. What you remove is the member’s place on your program and their loyalty history with you. Their Qtap account stays intact, so if they scan one of your codes again later, they join again as a fresh member with no stamps or points from before.
Deleting a member cannot be undone. There is no trash or restore. If you might want the record later, export the member first. Owners can always delete; managers can too. A team member on the Staff role cannot delete members unless you give them full member access.

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Members you cannot remove

One kind of member sits outside all of this. When a customer asks Qtap to delete their account from inside the app, their row on your list changes: the name becomes Deleted member, a grey Deleted badge appears next to it, and the contact column goes blank. Those rows are locked. The checkbox at the start of the row is greyed out, so you cannot tick it on its own and the header checkbox skips it when you select the page. Their three-dot menu carries View Profile and nothing else, so there is no Delete Member to click either.
Members table with a Deleted member row whose checkbox is disabled and whose menu shows only View Profile

A deleted member's row. The checkbox is greyed out and the row menu offers only View Profile. The row below is covered here for privacy.

This is deliberate. The customer has already asked for their details to go, and Qtap handles that on its own timetable, so nothing is left for you to clean up. Their business with you is still counted. Their stamps, points, visits, and redemptions stay in your totals and reports, and they still appear in the CSV export. In the file, First Name reads “Deleted member” and the Last Name, Email, Phone, and Birthday columns are empty; join date, balances, and visit history come through as normal.