Billing

The Billing page shows your current subscription plan, how much of your plan limits you’re using, and options to change your plan or buy add-ons. Only the account owner can make billing changes.

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Your current plan

At the top of the Billing page you’ll see your plan name, subscription status, and when your current billing period ends. If you’re on a free trial, you’ll also see how many days remain. Qtap has four plans: You can switch between monthly and annual billing when you upgrade. Annual billing is charged as a lump sum for 12 months.

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Usage

Below your current plan you’ll see a usage breakdown showing how much of each limit you’ve used this billing period:

• Locations — active locations vs. your plan’s location limit
• Staff — active staff accounts vs. your staff limit
• Loyalty Cards — active stamp cards and points programs combined
• QR Codes — QR codes generated this month vs. your monthly allowance
• Campaigns — total campaigns vs. your campaign limit

Each item shows a progress bar so you can see at a glance how close you are to each limit.

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Changing your plan

Click any plan card to upgrade or downgrade. Use the Monthly / Annual toggle to choose your billing interval before selecting a plan. Upgrading moves you to the new plan immediately. You’ll be sent to a Stripe checkout page to confirm payment. Downgrading checks whether your current usage fits within the lower plan’s limits before proceeding. If you have more locations, staff, or loyalty cards than the lower plan allows, you’ll see a warning listing the conflicts. You’ll need to reduce your usage before the downgrade can go through.

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Add-ons

The Billing page includes a section for purchasing add-ons that work on top of your base plan: Click Buy next to any add-on to go to a checkout page for that item. NFC tags are physical items — after purchasing, they ship to you separately. Once you receive them, register them under NFC Tags in the main navigation.

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Payment method and invoices

The Billing tab inside the page shows your current payment method (card brand and last four digits) and a list of past invoices. Each invoice shows the date, amount, status (Paid / Open), and links to download the PDF or view it online. To update your payment method, click Manage Subscription to open the Stripe billing portal. From there you can also view full billing history, update your card, and download all invoices.

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Canceling your plan

To cancel, scroll to the bottom of the Billing page and click Cancel Plan. You’ll be asked to confirm and optionally provide a reason. Your plan stays active until the end of the current billing period — you won’t be charged again after that.