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Open Notifications and most of what you see are messages your team never typed. Qtap sends a member a short receipt every time something happens on their card, then files a copy in your history. Each one that was pushed reads Sent: 1 because it went to one person: the member it happened to.
The Push Notifications page listing automatic messages such as points earned and Reward redeemed, with pushed rows showing Sent: 1

Your notification history mixes the messages you wrote with the receipts Qtap sent on your behalf.

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What sets each one off

Your business name is filled in from your profile, and the numbers come from the transaction that just happened, so the member gets their real balance rather than a generic line.
A notification row reading plus 25 pts earned, Balance: 85, with a green Sent badge

An earning receipt: the points added and the balance they now hold.

A notification row titled Reward redeemed with the body Your Free Pastry was redeemed at Golden Crust Bakery

A redemption receipt names the reward and your business.

A notification row titled Welcome to Golden Crust Bakery with the body Your loyalty card is ready

The greeting a new member gets when they join from your page.

A notification row titled Golden Crust Bakery offer claimed with the body Your 25% off after 6pm offer is ready to use

Claiming a public offer sends the member the voucher so the code stays findable later.

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They can’t be edited or turned off

There is no screen in the dashboard for changing this wording or stopping these messages. Qtap treats them as receipts for something the member just did, which is also why a member who muted your marketing messages still gets them. Mutes and the notification preferences inside the Qtap app cover campaigns and announcements. A member’s own account activity sits outside them. Settings → Notifications is a different thing. Those toggles control the emails and pushes that come to you about your business. Changing them does nothing to what your members receive. See Notifications settings.
If a member asks you to stop messaging them entirely, they can mute your business from the Qtap app. Their receipts keep arriving, because those are the record of their own stamps and points.

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When a row says “Not pushed”

A notification row with an amber Not pushed badge reading plus 10 pts earned, Balance: 10

An amber Not pushed badge: the record was kept, the phone stayed quiet.

That badge means the message was written to the member’s in-app inbox but never reached their lock screen. Two things cause it: the member has push turned off, or they haven’t opened the Qtap app on a phone yet, so there’s no device to send to. Nothing is broken and there is nothing to retry. Next time they open the app, the message is waiting for them. Two receipts behave differently here. A points expiry notice and a reward earned from a self-scan fall back to email when the push cannot be delivered, so a member with push off may get one of those in their inbox instead of only in the app. The percentages on these rows need the same reading. On a message that went to one person, Delivered, Opened and Clicked can only ever be 0% or 100%, so they describe that one member and say nothing about your program.

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Deleting a row

The three-dot menu on any row offers Delete, and nothing else.
A notification row with its three-dot menu open, showing a single red Delete item

Delete is the only action on a sent message, and it removes your copy only.

Delete takes effect immediately with no confirmation step. It clears the row from your history, and that’s all it does: the member already received the message, and their copy stays in their app inbox.

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Who can see this page

Owners and managers. Staff accounts have no access to Notifications by default, so a team member who issues a stamp will not see the receipt that went out because of it. Roles and permissions covers how to change that.

Push vs campaigns

The two kinds of message you do control, and when to use each.

Notifications settings

The alerts Qtap sends to you rather than to your members.