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A points multiplier campaign boosts what customers earn for a while. Set it to 3x and a code worth 20 points pays 60 instead. Qtap calls this campaign type Points Multiplier, and it only applies to points programs. Stamps are never multiplied.

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What gets multiplied

The bonus is applied at the moment a customer earns, and only on the two paths where the customer does the earning themselves:
  • A customer scans one of your QR codes in the Qtap app.
  • A customer taps one of your NFC tags.
The starting number is the points value saved on that code or tag, so a 30-point tag pays 60 during a 2x event.
Points a staff member gives out on the Points Ops page are not multiplied. That covers both By Amount and Manual Points. During a 3x weekend, a 50-point award typed at the till is still 50 points. If you want the bonus to reach everyone, ask customers to scan or tap for themselves while the campaign runs.
If two multiplier campaigns are active at the same time, the larger one wins. They do not stack.
Owners and managers can create campaigns. Staff members don’t have access to the Campaigns page by default.

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Setting one up

Go to Campaigns in the left sidebar and click New Campaign.

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Turning it off

The end date you set controls the announcement, not the bonus. Once a multiplier campaign is active it keeps multiplying every scan and tap until you stop it, even after the end date has passed. Go to Campaigns and click Pause on the campaign the moment the promotion is over.
A campaign row named Double Points Weekend with an Active badge and a Pause button

An active multiplier on the Campaigns page. Pause is on the right of the same row.

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What customers and staff see

At the counter, a customer who scans during a 3x event gets a confirmation in the app reading “60 points earned! (3x bonus!)”, with a badge naming the campaign. The same line lands in your records: the entry reads “60 points (3x — National Day Double Points)” instead of the usual “20 points at Golden Crust Bakery”, so you can tell later which points came from the promotion. The notification goes to every member of your business, and reaches the phones of those who have the app with notifications on. Each member receives it once, so a campaign you pause and restart next month won’t message the same people twice.