Skip to main content
Pick a customer on Stamp Operations, Points Operations, or Redemptions and Qtap draws their loyalty card on screen, exactly as it looks in their app. Under it sits a short line telling you where that customer stands and what happens next. It is there so whoever is at the till can confirm they have the right person and the right card before pressing anything.
Stamp Operations with a member selected, showing the loyalty card preview under the Number of Stamps field

On Stamp Operations, the card preview (1) sits under the stamp card selector, above the customer's banked rewards.

​
What the card shows

The card is the same one your customer sees, not a generic template. It carries your business name, your card colour, your stamp icon and your logo watermark, and it fills in the customer’s own progress. On a stamp card you get the grid of stamps and the count in the corner. On a points program you get the balance, your earn rate, and a progress bar.

​
On Stamp Operations, it shows the future

This is the one place the card does not show the current state. Once you set a quantity, the card jumps to what the customer will have after you confirm, and a small tag above the summary line spells it out: AFTER THIS ISSUE · 5 OF 5.
Close-up of the stamp card preview with the After this issue tag and the summary line boxed

The projection tag (1) and the summary line (2). The card behind them already shows 5 of 5, which is what this customer gets when you confirm.

The summary line starts with where they are now, then adds what the issue triggers. Two stamps on a five-stamp card, three stamps about to go on, and the line reads Now: 2 of 5 stamps · completes card · unlocks Free Drink. It names an interim reward only when the stamps you are adding cross that reward’s threshold, and it says “completes card” only when the card was unfinished and this issue finishes it. Nothing has been saved at this point, so if the line is not what you expected, change the quantity or the card.
The quantity field caps itself at the stamps left on the card, so the projection can never run past the finish line. A customer on 2 of 5 can be given at most 3.

​
On Points Operations

The points version reads the customer’s balance instead. It gives the balance, the next reward they can reach with how far they still have to go, and the largest reward in the program.
Points card preview showing a 10 point balance and a summary line naming the next reward

The summary line (1) on Points Operations, and the Change button (2) that clears the customer and returns you to the search box.

A customer who has passed every reward gets an honest version of the same line rather than a made-up target.
Points card preview reading 400 pts, all active rewards earned, top reward at 100 pts

A customer holding 400 points in a program whose largest reward costs 100. There is no next target left, so the line says so.

The progress bar inside the points card fills toward the largest reward in the program, while the caption under it names the next one. On a program with rewards at 50 and 100 points, a customer holding 10 points shows a bar that looks nearly empty even though they are a fifth of the way to their next reward. Read the summary line for the number that matters.

​
On the Redemptions page

Look up a customer to redeem something and the same card appears above their vouchers, with the current state this time. A stamp customer gets 2 of 5 stamps · next: Free Drink at 3 · card completes at 5. It is a quick way to confirm you pulled up the right person before you hand anything over.
Redemptions page card preview with the summary line boxed

The card preview on the Redemptions page, above the customer's vouchers.

​
Rewards they already hold

The summary line is about progress. What the customer has already earned and can claim today sits in its own list under the card on Stamp Operations, with the reward name, the card it came from, its code, and whether it is available.
Pending Rewards list showing four available rewards with their codes

Pending Rewards lists what this customer has already banked, each with the code staff can redeem it against.

​
At the till on a phone

The card and its summary follow you onto a phone screen, so a member of staff working from a handset sees the same check. The line wraps onto two rows and everything else stays put.
Card preview rendered on a 390 pixel wide phone screen

The same preview on a phone. Nothing is dropped from the small-screen version.

​
Two things to know

Only rewards that are switched on and carry a threshold appear in the summary line, so a paused reward stays out of it even though it is still on the card. And a customer who is not yet on the stamp card you picked gets an amber “Not Enrolled” notice above the preview; confirming the issue signs them up first, then adds the stamps. Everyone who works your counter sees this. Owners, managers and staff all have the stamp, points and redemption permissions switched on by default, and the preview comes with the page.

Issuing stamps manually

The full walkthrough for awarding stamps from the dashboard.

Awarding points

By amount or by typing an exact number of points.

Redemptions

Looking up a customer and handing over a reward.

Roles and permissions

Who can reach the counter pages.