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The Members page shows every customer who has joined at least one of your loyalty programs. Go to Members in the left sidebar to see the full list.
Members list with the search box, sort menu, and Export CSV button highlighted

The Members page. Search, sort, and export from the controls along the top. Member names and contact details are covered here for privacy.

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The Member List

The list shows up to 50 members per page. Each row shows the member’s name, email, phone number, and when they joined. Use the arrow buttons at the bottom to move between pages. Sorting. The dropdown beside the search box orders the list four ways: Newest First, Recent Activity, Most Stamps, or Highest Points Balance. There is no way to sort by name. Search. Type a name, email, or phone number into the search box to filter the list. The list updates as you type.
Sort menu open showing Newest First, Recent Activity, Most Stamps, and Highest Points Balance

The sort menu. Highest Points Balance sorts on a member's current balance, not on what they have earned over their lifetime.

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Member Actions

Click the three-dot menu at the end of any member row to see actions:
  • View Profile opens the member’s profile page with their full history.
  • Send Notification starts a push message addressed to that one member. When the member has not turned push on in the app, this item reads Push not enabled and cannot be clicked.
  • Add Tag does nothing yet. See the note below.
  • Delete Member takes the member off your program.
Three-dot row menu showing View Profile, Send Notification, Add Tag, and Delete Member

The per-member menu. Add Tag, outlined here, is the one item with no effect.

The tag controls are not connected to anything. Clicking Add Tag in this menu, or any option under Tags in the bulk toolbar, saves nothing and shows no message. Tags a member already carries do appear on their profile, but no screen in the dashboard can add or remove one. To group members today, use the audience segments on the notification composer instead. Qtap works those out from real activity, so nothing needs labelling by hand.
Deleting a member removes their stamps, points, and redemption history. This cannot be undone. Owners and managers can delete members. A team member on the Staff role cannot, unless you give them full member access.

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Bulk Actions

Check the boxes on the left side of the member list to select several members. A toolbar appears above the table carrying Export Selected, Send Notification, Tags, and Delete. Export Selected and Send Notification are hidden from a team member on the Staff role, and Delete shows only for someone allowed to remove members. To select every member on the current page, check the box in the table header.
Member list with rows selected and the bulk action bar showing Export, Send Notification, Tags, and Delete

With members selected, a bar appears with actions that apply to the whole selection.

Bulk toolbar with the Tags menu open showing Add Tag VIP, Add Tag Regular, Add Tag Inactive, and Remove All Tags

The Tags button opens a menu of four options. None of them saves anything.

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Member Profiles

Open a profile from View Profile in the row menu. The member’s name is plain text, so clicking it does nothing. The profile shows:
  • Contact details (email, phone, birthday)
  • Current stamp and points balances across all your programs
  • Transaction history — every stamp, redemption, and points adjustment, with the staff member and location for each
  • Notes — a text field only visible to you and your staff
Owners and managers can fill in a member’s phone number or birthday from the profile. The button is labelled Complete Profile, and it only appears while one of those two fields is still empty.
Members control their own accounts through the Qtap app. You cannot change a member’s email address from the dashboard.

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Downloading Member Data

Click Export CSV at the top of the Members page to download your whole member list as a spreadsheet. The file carries names, contact details, join date, balances, and visit counts. Exporting and deleting members lists every column and covers the selected-rows export.

Member Profiles

Detailed look at what’s on a member profile and how to use it

Member Redemptions

How to view and confirm reward redemptions

Campaigns

Send automated messages to specific groups of members