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The Members page shows every customer who has joined at least one of your loyalty programs. Go to Members in the left sidebar to see the full list.
Members list with the search box, sort menu, and Export CSV button highlighted

The Members page. Search, sort, and export from the controls along the top. Member names and contact details are covered here for privacy.

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The Member List

The list shows up to 50 members per page. Each row shows the member’s name, email, phone number, and when they joined. Use the arrow buttons at the bottom to move between pages. Sorting — click the Sort By dropdown to order the list by join date, last activity, or name. Search — type a name, email, or phone number into the search box to filter the list. The list updates as you type.
Sort menu open showing Newest First, Recent Activity, Most Stamps, and Most Points

The sort menu, with options for newest first, recent activity, most stamps, and most points.

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Member Actions

Click the three-dot menu at the end of any member row to see actions:
  • View Profile — opens the member’s profile page with their full history
  • Add Tag — attach a label to the member for your own reference
  • Mute Notifications — stops Qtap from sending campaigns and push notifications to this member
  • Delete — removes the member from your program
Three-dot row menu showing View Profile, Add Tag, and Delete Member

The per-member menu. Open a profile, send a notification, add a tag, or delete the member.

Deleting a member removes their stamps, points, and redemption history. This cannot be undone. Only owners and staff with full member permissions can delete members.

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Bulk Actions

Check the boxes on the left side of the member list to select multiple members. Once you have a selection, you can delete all selected members at once. To select all members on the current page, check the box in the table header.
Member list with rows selected and the bulk action bar showing Export, Send Notification, Tags, and Delete

With members selected, a bar appears with actions that apply to the whole selection.

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Member Profiles

Click View Profile or the member’s name to open their profile. The profile shows:
  • Contact details (email, phone, birthday)
  • Current stamp and points balances across all your programs
  • Transaction history — every stamp, redemption, and points adjustment, with the staff member and location for each
  • Notes — a text field only visible to you and your staff
Owners and managers can edit a member’s phone number and birthday directly from the profile by clicking Edit Info.
Members control their own accounts through the Qtap app. You cannot change a member’s email address from the dashboard.

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Downloading Member Data

Click Download at the top of the Members page to export the full member list as a CSV file. The export includes name, email, phone, join date, and total visits.

Member Profiles

Detailed look at what’s on a member profile and how to use it

Member Redemptions

How to view and confirm reward redemptions

Campaigns

Send automated messages to specific groups of members