Setting Your Points Earn Rate

Your earn rate decides how many points a member gets for what they spend. You set it once on the points program, and it applies every time staff award points for a purchase. This page covers the rate, the currency, and the cap that limits a single visit. To change these settings, open Points in the sidebar, then create a program or open an existing one to edit it. Owners and managers can edit a points program; staff accounts can’t by default.

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Points per unit of currency

In the Basic Information section, Points per sets how many points a member earns for each unit of currency they spend. Set it to 1 and a member earns 1 point per QAR. Set it to 5 and the same purchase earns five times as much. The field accepts decimals, so 0.5 gives half a point per QAR. Pick your Currency from the dropdown next to it; QAR is the default. The card preview on the right updates as you type, so you can see how the rate reads to a member before you save.

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Cap a single visit

Further down the form, the Limits card holds one setting: Max points per visit. It caps how many points one transaction can earn, no matter how large the purchase. Leave it empty for no cap. If you run a high rate, a cap here keeps a single large bill from handing out a reward’s worth of points at once.

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How an award is calculated

When staff award points on the Points Operations page, the Calculate Points card does the math. It multiplies the transaction amount by your rate, then rounds down to a whole number. If you set a per-visit cap, it stops there. The summary line shows your rate and any cap, and the large number updates as staff type the amount. Two details are worth knowing. Fractional points always round down, so a 7 QAR purchase at 1.5 points per QAR earns 10 points, not 10.5. And if your program has a minimum spend, a purchase below it earns nothing; the card shows that minimum on the same summary line. Staff can also switch to Manual Points and type an exact number, which skips the rate. Use that for a one-off correction or a purchase the rate doesn’t fit.

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Changing the rate later

You can edit the rate on an active program at any time, and the new rate applies to awards from that point on. It does not go back and adjust points members already earned, so past balances stay as they were. For the full setup, see Creating a points program. To award or adjust points day to day, see Points operations.