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The Redemptions page is where your staff go when a customer wants to claim a reward. Open it from the sidebar at any time. It has two tabs: Redeem for processing rewards right now, and History for reviewing what’s been processed.
The Redemptions page on the Redeem tab, showing the Enter Code, Look Up Customer and Scan buttons

The Redeem tab: type the customer's code (1), search for them by name (2), or scan (3).

The Members section also has a Redemptions page, but that one shows the redemption history for a single customer. This page handles the actual processing workflow. It’s the tool staff use at the counter.

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Two ways to redeem

Flow diagram showing the two redemption paths: entering a code and looking up a customer

Both paths lead to the same place. Code entry is faster when the customer has their phone. Lookup works when they don't.

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Enter a code

When a customer claims a reward, Qtap gives them an 8-digit code in the app. It is digits only, so staff can type it on a numeric keypad without switching keyboards. Entering the code takes about 10 seconds at the counter.
The Enter Redemption Code card reading Enter the 8-digit code shown on the customer's phone, with a code typed in and the Look Up button beside it

Type the 8-digit code from the customer's phone (1), then click Look Up (2).

1

Open the Redemptions page

Click Redemptions in the sidebar. The Redeem tab opens by default.
2

Select Enter Code

Click the Enter Code button if it is not already active.
3

Type the code

Enter the 8-digit code from the customer’s phone. Press Enter or click Look Up. The button stays greyed out until you have typed at least six characters.
4

Review the reward card

The card shows the customer’s name, the reward, which program it comes from, when it was earned, and the expiry date if one is set.
5

Click Confirm Redemption

The button appears only when the reward is still available. If it has already been used, the card says so instead.
A reward voucher for Free Pastry on the Coffee Lovers Card, showing a Ready badge, the 8-digit code, the customer name and a Confirm Redemption button

A stamp card reward loaded from its code. The badge reads Ready, so Confirm Redemption is available.

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One box, three kinds of code

Staff do not need to know where a code came from. Qtap checks three places for it: rewards the customer earned on a card, offers they claimed from your public page, and rewards they bought with a points balance. Whichever one matches, the voucher loads the same way.
A campaign voucher for 15% Off Any Drink loaded from a code, labelled Discount and Campaign Voucher, with the customer email redacted

The same box loaded a claimed public offer. The strip above the voucher names the deal so staff know what to hand over.

Before the numeric format, Qtap issued codes that mixed letters, digits and a hyphen. Those still work until they expire, and the field takes them in upper or lower case.
A code only resolves for the business you are signed in to. If a customer hands you a code from another Qtap merchant, the lookup reports No reward found with this code.

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When a code will not go through

If the code has already been used, the voucher loads with a Redeemed badge and the line “This reward has been redeemed” where the button would be, so staff cannot hand the same reward over twice.
A redeemed reward voucher showing a Redeemed badge and the message This reward has been redeemed

An already-used code loads with a Redeemed badge and no Confirm button.

A voucher past its expiry date still shows a Ready badge and an active Confirm Redemption button, with a red Expired line underneath it. Confirming it fails and marks the reward expired, so check that line before you hand anything over.

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Look up the customer

Use this method when the customer doesn’t have their code ready or you want to check what rewards they have before they ask.
The Look Up Customer search showing matching customers as results

Look Up Customer: search by name, email, phone, or Qtap ID. Customer emails are hidden in this screenshot.

1

Click Look Up Customer

On the Redeem tab, click Look Up Customer.
2

Search

Type at least 2 characters. You can search by first name, last name, email, phone number, or Qtap ID. Results appear as you type.
3

Select the customer

Click their row. Their pending rewards load automatically below their profile card.
4

Redeem a reward

Find the reward and click Redeem. A dialog titled Confirm Redemption shows the reward name and the customer’s name. Click Confirm Redemption in the dialog to process it.
Qtap ID (the short code on every customer profile: the letter Q followed by six digits, like Q102812) is the most precise search. Ask returning customers to save it to their phone; it’s on their profile card in the app.

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Points-based programs

If your organization runs on a points program rather than stamp cards, the Look Up Customer method shows an additional section after you select a customer. When the customer has enough points to claim a reward, you’ll see their current balance and a list of rewards they’re eligible for. Each reward shows the points it costs. Click Redeem, then confirm. Qtap deducts the points and records the redemption.
A selected customer's points balance and the list of rewards they can redeem

On a points program, the customer's balance and the rewards they can afford appear once you select them.

The confirmation dialog shows the cost and the customer’s new balance before you commit, so you can read it back to the customer if they ask.
The Confirm Redemption dialog showing the reward, customer, points cost, and new balance

The confirmation shows the points cost and the customer's new balance before you commit.

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Reward status

A reward processes only when its status is available or pending redemption. The status appears on the reward card.
Redemptions can’t be reversed from the dashboard. If you confirm a redemption by mistake, contact support@qtap.qa and the team can help correct it.

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Redemption history

The History tab shows the last 50 redemptions across your organization. Each row shows:
  • Customer name
  • Reward description
  • Stamp card or program the reward came from
  • Date and time it was processed
  • Which staff member confirmed it
Use this when a customer questions whether their reward was already redeemed, or to track which staff member processed a specific transaction.
One kind of redemption is missing from this tab. When a claimed offer pays out bonus stamps or bonus points, Qtap books it as earning rather than as a redemption, so it lands in the customer’s activity instead of here. Offers that hand over a discount, a free item or a buy-one-get-one do appear.