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The Redemptions page is where staff confirm and process rewards when members come in to claim them. You can look up a reward by code or by searching for the member directly.
Redemptions page showing the Enter Code and Look Up Customer options

The Redemptions page. Switch between entering a code and looking a customer up, or open the History tab.

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Redeem by code

When a member earns a reward, they receive a redemption code. Staff can enter this code to pull up the reward details before confirming.
Enter Redemption Code field with a sample code typed in

Type the customer's redemption code, then press Look Up to pull up the reward.

You can only redeem rewards with a status of “pending”. If the reward has already been used or expired, the confirmation button won’t appear.

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Redeem by member lookup

If the member doesn’t have their code, search for them by name, email, or phone number.
Customer search with a matching result

Search by name, email, or phone. Matching customers appear as you type.

A customer's available rewards, each with a Redeem button

Once you pick a customer, the rewards they can claim appear with a Redeem button next to each.

Confirm Redemption dialog showing the reward and customer

Both methods finish at the same confirmation dialog. Check the reward and customer, then confirm.

If a member has rewards from a points program that they’ve accumulated enough points to claim, those eligible rewards also appear in this view so staff can redeem them on the spot.

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Redemption history

The History tab at the bottom of the Redemptions page shows the last 50 redemptions across all members. Each row shows the member name, reward name, program, which staff member processed it, and the date.
Redemption history table listing members, rewards, branches, dates, and staff

The History tab shows recent redemptions and which staff member processed each one.

Member Profiles

View a member’s full history including past redemptions.

Stamp Card Rewards

Set up what reward members get when they complete a stamp card.