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Stamp card rewards are issued automatically by Qtap based on conditions you set. There are three reward types: Main, Sign Up, and Interim. You add rewards during the card setup wizard on the Rewards step, or from the edit page of an existing card.
Rewards step of the stamp card editor with one Main reward listed and the Add reward button

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Reward Types

Main is the primary reward. It issues automatically when a member reaches the stamp goal. Every stamp card must have exactly one Main reward before it can be published. The trigger value for a Main reward is always equal to the stamp goal. Sign Up issues automatically when a customer joins the card for the first time. Use this for a welcome offer — for example, “10% off your next visit.” A card can have one Sign Up reward. Interim issues at a specific stamp milestone before the stamp goal. For example, on a 10-stamp card, you could add an Interim reward at stamp 5 for a free upgrade. A card can have multiple Interim rewards, each at a different stamp number.
Reward editor with the Interim type selected, showing the Stamps required field

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Adding a Reward

Click Add Reward on the Rewards step to open the reward editor. Fill in:
  • Reward Type — Main, Sign Up, or Interim
  • Reward Name — the name of the reward the member sees (e.g., “Free Coffee”)
  • Trigger Value — for Interim rewards, the stamp number that triggers it; for Main rewards, auto-set to the stamp goal
  • Expiry — toggle on and enter a number of days to set an expiry period after the reward is issued
  • Reward Image — optional PNG or JPEG up to 2MB, shown with the reward in the app
  • Staff Note — optional internal note shown to staff at the point of redemption
Click Save Reward to add it to the card.
Add a reward dialog with the Main type selected and a reward named Free coffee

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Reward Expiry

If you enable expiry, the clock starts when the reward is issued, not when the member earns their last stamp. A member who earns a reward and doesn’t redeem it within the expiry window loses the reward.
Expired rewards cannot be restored from the dashboard. If a member’s reward expires and you want to re-issue it, you must manually add stamps or contact support.
If you leave expiry off, the reward stays valid indefinitely until the member redeems it.

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Editing Rewards on an Existing Card

Go to Cards, click the three-dot menu on the card, and select Edit. Navigate to the Rewards step to add, edit, or remove rewards.
Cards page with a card's menu open showing the Edit option
Removing a reward from a card does not affect rewards already issued to members. If a member already received the reward, it stays in their wallet until they redeem or it expires.

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How Redemption Works

When a member has a reward available, they show it to staff in the app. Staff scan the QR code or confirm the redemption on the Stamp Operations screen. Once confirmed, the reward is marked as used and removed from the member’s wallet.

Creating a Stamp Card

Full walkthrough of the card setup wizard including the Rewards step

Member Redemptions

How to view and manage redemptions for your members

QR Codes Overview

How staff use QR codes to stamp cards and process redemptions