Understanding your usage meters

Your plan comes with a set number of locations, staff seats, loyalty cards, QR codes, campaigns, and push notifications. The Billing page shows a meter for each one, so you can see how much you have used and how much is left. Open Settings > Billing and stay on the Overview tab.

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What each meter counts

Every meter reads X of Y used, where Y is your plan’s limit. Each one counts something different:

• Locations: your active locations. A location you have deactivated does not count.
• Staff Members: your active staff accounts. Anyone you have removed does not count.
• Loyalty Cards: your active stamp cards and points programs added together. A salon with one stamp card and one points program uses two.
• QR Codes (this month): the QR codes you have generated since the first of the current month.
• Campaigns: every campaign in your account.
• Push Notifications (this month): the pushes you have sent since the first of the current month.

Two of these reset. The QR Codes and Push Notifications meters start again from zero on the first of each month, so a full QR meter clears itself when the next month begins. The other four are running totals that change only when you add or remove something.

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When a meter turns red

A meter fills as you get closer to the limit. Once you reach it, the count and the bar turn red so you can spot it at a glance. The number stays a plain fraction the whole time, so the figure you read is always the real one. The Campaigns meter can read over its limit, like 8 of 5, when you have more campaigns saved than your current plan allows. You can still run the campaigns you already have, but you cannot start a new one until you are back under the limit. The same rule applies across the board: while a meter sits at its limit, you cannot add another location, invite more staff, or create another campaign until you free up room or raise the limit.

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What to do when one fills up

You have three ways to make room:

• Upgrade your plan to raise the limit on everything at once.
• Buy a single add-on from the Add-ons tab if you only need more of one thing, like an extra location or an extra loyalty card.
• Wait or remove items. The two monthly meters clear on the first. For the running totals, deactivate a location, remove a staff member, or delete a campaign you no longer run.

Buying an add-on raises that meter’s limit right away, so an extra-location add-on moves your Locations meter from 5 of 5 to 5 of 6. The meters live under Settings, so the account owner always sees them, and a manager or staff member sees them only with Settings access.