How they joined
The join page carries your business name and the card they are joining. Full name and birthday are optional; the phone number is the only thing Qtap needs.
The join page a customer lands on after scanning your QR code with a plain phone camera. The pink note is Qtap telling them, before they join, that redeeming needs the app.
Where you see the flag
On the Members page, these members carry a small No app yet badge under their name.
The Members list. The badge sits under the name of anyone who joined from the web and has not installed the app. Names are covered here for privacy.
Stamp Operations, with a member who joined from the web selected. Earning is unaffected; the note is a heads-up for later.
Their rewards are waiting out of sight
A sign-up reward, an interim reward, a finished card, a campaign reward: every one of them is written to the member’s account the same way it would be for an app member. None of them appear on that web page. They sit banked until the app tells the member what is waiting. So you can be looking at a free pastry this member has earned while they have no idea it exists.Redeeming for a member who has no app
The reward is real and you can hand it over today. Open Redemptions and find them under Look Up Customer by name, phone, or Qtap ID, rather than waiting for a code they cannot produce. Their voucher reads Ready, and Confirm Redemption behaves the same as for any other member.
A voucher held by a member with no app. The louder note (1) gives staff the sentence to say out loud; the reward still redeems normally (2).
Earning again before they install
The scan that enrolled them is the only one they can do for themselves. Scan your poster a second time and the page welcomes them back without adding anything, which stops one member stamping their own card all afternoon. Give them the stamp or the points yourself from Stamp Operations or Points Operations, where they turn up in the member search by phone number or Qtap ID.What to tell them
Ask them to download the free Qtap app and sign in with the same phone number they gave when they joined. Everything they have earned with you is waiting on that number. A different number starts a second account with nothing in it, which is the one mistake worth heading off at the counter.The badge and the counter notes clear themselves once the member installs the app and confirms that number. There is nothing for you to switch off.
How members join
The routes into your program and why there is no Add Member button.
Redemptions
Look up a member, check a code, and confirm a reward.