Adding Redeemable Rewards to a Points Program

A points reward is something a customer spends points on: a free latte, 10% off, a branded tote. You give each reward a points cost, and your staff hand it over once a member has enough points. Rewards belong to a points program, so you add and edit them inside that program. This article covers the reward list and the reward editor. To set up the program itself, including the points rate, expiry, and locations, see Creating a Points Program.

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Where rewards live

Open Points in the sidebar. To add rewards to a new program, click Create Program. To change the rewards on a program you already run, open its menu and click Edit. Either way, scroll down to the Rewards card. It lists every reward on the program with the points it costs to redeem.

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Add a reward

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Offer rewards at different point costs

You can add as many rewards as you like, each at its own points cost. A mix of small and large rewards gives members a reason to keep saving: a cookie at 100 points, a free drink at 500, a brunch for two at 3,000. Members pick what to spend their points on.

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Edit or remove a reward

Click any reward in the list to reopen the editor and change its name, points cost, image, or staff note. To take a reward off the program, click the X at the end of its row.

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How customers redeem a reward

Members do not receive a points reward on their own when their balance reaches its cost. A member tells your staff which reward they want, and staff redeem it from the Redemptions screen. Qtap checks that the member has enough points, subtracts the points cost, and records the redemption. The reward and its program both need to be active for it to show up. See Points Operations for the staff side.