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Every time Qtap charges your card, it saves a receipt you can download. The card you pay with and the list of past charges both live on the Billing page. Only the account owner can change the card or open the billing portal.

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Where to look

Go to Settings, then Billing. The page has four tabs. Your invoices sit under History; the card on file shows on Overview.
Billing page with the four tabs boxed and the History tab labelled

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Your payment history

Open the History tab to see Payment History: one row for each charge, newest first. Every row shows the date, what it was for, the amount, and whether it was paid.
History tab showing the empty payment history message
Once you’re on a paid plan, each charge fills in a row like this:
Diagram of a paid invoice row and the Stripe billing portal
Two icons sit at the end of each row:
  • Download saves the invoice as a PDF, ready to keep or send to your accountant.
  • View online opens the same invoice as a web page you can read or print.
Both open in a new tab, so the Billing page stays where it was. If you have more than ten invoices, a Load More button at the bottom brings in the next ten.
A free trial doesn’t create an invoice, so the History tab stays empty until your first paid charge. That’s normal, not a missing receipt.

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The card you pay with

Once you have a card on file, the Overview tab shows a Payment Method card with the brand and the last four digits, plus the expiry date. This is the card Qtap charges each billing period. To change it, click Manage Subscription on the Overview tab. That opens the secure Stripe billing portal, where you can replace the card, read your full billing history, and download any past invoice. When you finish, the portal returns you to the Billing page.
If you have a card saved but no active plan, the same button reads Manage Payment Method instead. Either one opens the same portal.
Managing billing is owner only. Managers and staff don’t see the Manage button, and the portal won’t open for them. Ask the account owner to update the card.

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If a payment fails

When a charge doesn’t go through, your plan shows a Past Due status and a red banner appears at the top of the Billing page with an Update Payment button. Click it to open the same Stripe portal and fix or replace the card before your access is affected.

Billing

View your plan, usage, and add-ons

Upgrading your plan

Move to a higher plan and see what you’re charged