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A welcome campaign sends a push notification to members a set time after they join your loyalty program. You can attach a reward so a new member’s first impression comes with a small gift.

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How it works

Qtap checks for new members every 15 minutes. Once the delay you chose has passed since someone joined, they receive your welcome notification. If you attached a reward, it goes into their wallet when they open the message. Each member is greeted once. After Qtap sends the welcome to a member, it never sends that campaign to them again, so nobody gets a second welcome. The campaign only greets people who join while it is active. Turning it on does not message the members you already have, so it stays focused on genuinely new sign-ups.

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Setting up a welcome campaign

Go to Campaigns in the left sidebar and click New Campaign. The wizard has seven steps.
Campaigns list with the New Campaign button highlighted

The Campaigns page. Click New Campaign in the top right to open the wizard.

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Managing the campaign

Once active, the campaign runs automatically in the background. You can pause it from the Campaigns page by opening the three-dot menu on the campaign card and clicking Pause.
A welcome notification reaches a member only if they have the Qtap app installed and have allowed push notifications. A member who joined in person but never installed the app will not receive the push, so the Sent count can be lower than the number of new members.
The welcome greeting is sent on the next 15-minute check after your delay passes, not the exact second a member joins. Pick the delay that fits your business, and expect the message to arrive shortly after that point rather than precisely on the minute.

Campaign Rewards

The reward types you can attach and how reward codes are issued.

Birthday Campaigns

Send an automated birthday reward to members each year.