Skip to main content
A campaign has two stop buttons, and they are not interchangeable. Pause holds the campaign where it is and leaves everything it has handed out alone. Delete removes the campaign and takes the rewards your customers are holding with it. Both live on the Campaigns page. Each card shows its status, and the tabs above the list group your campaigns by that status.
Campaigns page showing an Active campaign with a Pause button, a Draft campaign, and a Paused campaign with a Resume button

The Campaigns page. The status tabs (1) group the list, an active campaign has a Pause button (2), and a paused one has Resume (3).

Pausing

Click Pause on the campaign card. The badge turns yellow and the campaign stops doing anything new:
  • It stops sending. Qtap checks for campaigns to run every 15 minutes and skips anything that is not active, so no new notifications go out.
  • It stops handing out new rewards. Nobody new gets a voucher from it.
  • Customers stop seeing a public offer on your merchant page, and nobody can claim it.
  • A points multiplier stops multiplying. Scans go back to your normal earn rate.
Pausing also frees up a campaign slot, so you can start a different campaign without upgrading your plan.
Cropped campaign card with the Pause button and the three-dot menu button outlined

An active campaign card. Pause (1) stops the campaign; the three-dot menu (2) holds View Stats and Delete.

Pausing does not cancel rewards you have already given out. A voucher that is already in a customer’s phone keeps working, and your staff can still redeem it at the counter. Qtap never checks whether the campaign behind a code is paused, so the counter screen will not warn anyone. If you need to stop honouring a reward, tell your staff; pausing the campaign will not do it for you.

Starting it again

A paused campaign keeps every setting. Click Resume and it goes back into the next 15-minute run.
Cropped campaign card with a yellow Paused badge and a Resume button outlined

A paused campaign. The yellow Paused badge (1) and the Resume button (2) replace the Pause button.

Nobody gets the message twice. Qtap remembers who it has already sent this campaign to, so resuming only reaches members it never got to. Two types can come back to the same person: a birthday campaign returns each year, and a win-back campaign can try a lapsed customer again up to the limit you set.

Deleting

Open the three-dot menu on the card and choose Delete.
Campaign card with its three-dot menu open, showing View Stats and a red Delete item

The campaign card menu. View Stats opens the numbers; Delete is outlined in red.

Read the confirmation before you click through it.
Delete Campaign dialog with the warning sentence outlined

The confirmation names the campaign and says it will remove 'the campaign and all its data'. That phrase covers more than the numbers.

“All its data” means:
Deleting is the only one of these actions that changes what a customer already has. If anyone is still holding a voucher from this campaign, you take it off their phone with no notice to them. Pause instead, let the outstanding vouchers get used or expire, then delete it later.
Diagram comparing pause and delete: pause stops new sends, new claims and the multiplier while issued vouchers keep working; delete removes the campaign, its history and every voucher it issued

Pause holds the campaign still. Delete reaches back and removes what it already gave out.

Who can do this

Owners and managers. Pausing, resuming and deleting all need campaign editing rights, which managers have by default. The Staff role cannot open the Campaigns page unless an owner grants it. You can also pause, resume and delete from a campaign’s own page. The confirmation there is a plain browser message that does not name the campaign, so the card menu is the safer place to delete from.
A campaign can also end on its own. A flash sale that reaches its redemption limit switches itself to Ended and stops. There is no button that ends a campaign by hand; use Pause.
For the numbers behind a campaign before you decide, see Campaign stats. For what each status means day to day, see Campaign timing and repeat sends.