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An offer stays fully editable until the first customer claims it. After that, Qtap locks the parts of the deal your customers already agreed to and lets you change everything else.

Check the claims count first

Open Campaigns > Public offers. Each row shows how many vouchers customers have claimed, so you can tell at a glance whether an offer is still open to free editing.
The Public offers list with the claims count and Pause button on one row

The claims count on each row tells you whether an offer is still fully editable.

To open an offer, click its title or use the three-dot menu and choose Edit.
Offer row menu showing Edit and Delete

The three-dot menu on each offer row.

What locks after the first claim

Once at least one voucher is out, a gold banner at the top of the edit form tells you how many customers hold it, and the Voucher title field turns read-only.
Edit offer page showing the locked banner and a read-only voucher title

Once customers hold a voucher, the deal they claimed is locked.

The reward type and its value lock too. Unavailable types grey out, and the one customers claimed stays selected.
Reward type grid with all options greyed out except the selected one

The reward type is frozen at whatever customers claimed.

Your colour, cover image, badge label, description and audience stay editable the whole time. If you need a different deal, leave this one alone and create a new offer.

Dates and limits only stretch

Timing and quantity fields still open, but they move in one direction: whatever a customer was promised can get better, never worse. An end date can be pushed later. The field refuses any earlier date.
End date field with the note: can be extended, not brought forward

An existing end date can move later, never earlier.

An offer that never had an end date stays open-ended, so the field is disabled rather than letting you add a closing date to a promise that had none.
Disabled end date field reading: open-ended while customers hold it

An open-ended offer cannot gain an end date while customers hold it.

Voucher valid for works the same way. The dropdown hides any window shorter than the current one, so validity can grow but not shrink.
Voucher valid for dropdown showing only the current window and longer options

Shorter validity windows disappear from the list once vouchers are out.

Total claims available cannot drop below the number already claimed.
Total claims field showing it cannot go below 11 already claimed

The claim limit stops at the number customers have already taken.

These rules live in the database, not just the form, so they hold no matter how the change reaches Qtap. If a locked value does slip through, the save fails and the reason appears in a Could not save message.
For comparison, an offer nobody has claimed yet gives you every field back, including the title and reward type.
Edit page for an offer with no claims, all fields editable

With no claims yet, every field on the offer stays editable.

Taking an offer down

Pause is the way to stop a live offer. It takes the offer off your merchant page right away and keeps it in your list, so you can resume it later.
A paused offer showing the Paused badge and Resume button

A paused offer stays in your list and comes off your public page until you resume it.

Delete removes the offer for good. Qtap asks you to confirm, and there is no undo.
Delete offer confirmation dialog

Deleting asks for confirmation and cannot be reversed.

There is no separate End button. When an offer’s end date passes, customers stop seeing it on your page, but your list still shows the offer as Active. Pause it if you want the list to match what customers see.
Pausing or deleting an offer does not cancel vouchers customers already claimed. Those keep their own expiry date and your staff can still redeem them at the counter. Honour them, or contact the customer before you remove the offer.

Who can edit offers

Owners and managers can edit, pause and delete offers. Staff have no campaigns access by default, so they never see the Public offers page unless you grant it. See Roles and permissions to change that.